Shipping policy

It takes two to three days for the order to be processed and it is shipped within 5-7 working days across India. Once your order is dispatched you will be notified on your given mobile number or your email address been provided if in case we miss it you can always WhatsApp us with your order number to send you the courier tracking slip.

Any shipping delays caused by incorrect information provided by the customer are not the responsibility of the company.

We use DHL and Fedex for our deliveries across India and Fedex for international shipments.

• We offer free-of-cost delivery within India.

• Keep in mind - Please make an unboxing video of the package you receive, in order to claim any physical damage or missing product. No refund/exchange will be accepted without the video proof . We check thrice before dispatching any product also if you want video of the product can be sent on your number before it gets shipped from our side.

Sale items are not eligible for exchange unless defective upon receipt, in which case claims must include unboxing evidence.

Product Availability for FLO hair:

If the product you ordered is not available Flo hair will contact you immediately within 24 hours by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund. We always try to serve you the best from our side and keep all the products in stock every time.

How long will it take for me to receive the order?

Domestic orders

• We take 48 hours to process and dispatch your order. And it takes 5-7 business days for the order to be delivered across India.

• The curly texture will need at least 12-15 days for delivery.

• In case you need something on a very urgent basis you can always WhatsApp us on +91-9843388880 and we can let you know if the product could be sent in 24 hours itself

• However, if the address/pin code/phone no. is incorrect, the pin code is unserviceable, or if the color match is taking time, then it could take some extra days to dispatch your order based on the time taken to communicate and match the product to your hair.

Please note: During festivals, adverse weather conditions, natural calamities or political crises and curfews, your shipment may get further delayed. We assure you that we will try our best to deliver your product as quickly as possible and truly appreciate your patience during these times.

International orders

We deliver international shipments with DHL or FEDEX. The product can take up to 10-12 days from our end for you to receive it. There is international shipping charges been added with all products depending on the pincode that you could check .

• The shipping charge for international orders depends on your country mostly varies between 3000-4000 INR for express shipping.

• We cover the custom and taxes for our clients so they don’t have to pay extra from their end other than the product they are ordering.

We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are been avoided or call our customer care number or WhatsApp us within 24 hours if any changes required.